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F.A. Questions

Frequently Asked Questions | Find answers to the most common questions our customers ask.

Q: At what time is check-in?
A: From 14:00.

Q: Can I do an early check-in?
A: Yes, please call the hotel prior to your arrival.

Q: At what time is check-out?
A: Till 10:00.

Q: Is there a possibility for a late check-out?
A: Yes. Depending on availability. More info at the reception. Extra charge is 30 EUR until 15:00 + 5 EUR for every additional hour. Late check-out is room only, does not include meal and drinks.

Q: Can I check-in online?
A: Yes, you can check-in online prior to your arrival instead of waiting in queue at the reception. If you provide us with your email address, you can check-in online. 

Q: Is hotel Osam an only adult’s hotel?
A: Yes, you need to be 16 years old to stay at the hotel.

Q: What are the working hours of reception?
A: Our hotel reception service is available 24 hours.

Q: Which languages are spoken at reception?
A: English, French, German and Croatian.

Q: Can I leave my luggage at the hotel?
A: Yes, available free of charge at your check-in and check-out days.

Q: Where can I see the hotel rates and make a reservation?
A: You can check rates and make a reservation on our website or send request to our sales department.

Q: Can I request a specific location for my room (a specific floor or position in the hotel)?
A: Feel free to express your wishes before the arrival. Reception desk will try to fulfill your request, depending on availability.

Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, Maestro and Diners Club cards.

Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking room.

Q: Can I reserve a parking lot in advance?
A: No.

Q: Can I rent a car at the hotel or nearby?
A: Yes, you can rent a car at the hotel.

Q: Can I bring my pet?
A: Pets are not allowed in the hotel.

Q: Is Wi-Fi available at the hotel/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.

Q: Do you offer transfer from airport to Resort and from ferry to Resort?
A: Yes, we do offer transfer service from airport to Resort and from ferry to Resort. Please contact our sales department or reception for availability and prices.

Q: How far is the beach from the hotel?
A: The nearest beach is only 50 meters from the hotel.

Q: Is the a la carte restaurant Otok open for public?
A: Ground floor a la carte restaurant Otok at Hotel Osam is open to public including children accompanied by adults.

Q: Can I reserve a table in a la carte restaurant Otok in advance?
A: Reservations are made directly with the hotel on this number +385 (0)21 552-333.

Q: Can I rent a towel for the beach/pool?
A: Towel renting is available with extra charge of 2,5 EUR per person per day.

Q: Is there a safe deposit box in the room?
A: Yes, free of charge.

Q: Is there a mini-bar in the room?
A: Yes, the price list is located in the room.

Q: How often are bed lines and towels changed in the room?
A: Bed lines and towels are changed minimum once a week. Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible.

Q: Do you have All inclusive program?
A: No, we offer Breakfast and Half Board. The a la carte restaurant Otok is open all day.

Q: Are beverages included in the half-board rate?
A: The half-board rate does not include the beverages.

Q: Does the hotel have an exchange office?
A: No, there is no exchange office. There is a bank and post office with exchange services near hotel Osam.

Q: Is there instant coffee and tea making facility in room?
A: Yes.

Q: Can we easily book a taxi?
A: Yes, at the reception desk.

Q: I did not find my question here, who do I contact?
A: For further assistance or information you can contact our sales department team or hotel reception. Contacts available on our website.